Android Push Notifications (Troubleshooting)

I’m not receiving push (app) notifications (Android).

Push notifications require an active Internet (data) connection. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many corporate or school WiFi networks impose restrictions or proxy servers that can interfere with your device’s connection to the Internet.

If you would like to receive push notifications using the app, your device must meet the following requirements:

Make sure your device has the latest software. 

  1. Go to the Settings of your phone.
  2. Go to About phone.
  3. Go to System updates.
  4. Check for available updates.
Sync your Google account with your phone
  1. Go to the Settings section of your phone.
  2. Go to Accounts and sync.
  3. Make sure there are no errors when syncing your account with your phone.
Set notification volume on your phone to ON
  1. Go to the Settings of your phone.
  2. Go to Sound setting.
  3. Go to Volume setting.
  4. Set Notification volume to ON.
Ensure notifications for the app are ON
  1. Go to the Settings of your phone
  2. Go to Application manager (or Apps)
  3. Find and select Your School App
  4. Ensure there is a checkmark next to Show Notifications.

Also check:

  • Internet connection (3G/4G or WiFi connection)
    • Push notifications require a valid SIM card and an active Wi-Fi or cellular connection. Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications.
  • Updated Google Play Store app
    • If you device needs an update for this app, it will prompt you when you open it.
  • Updated Google Play Services app
    • This app is usually included in newer versions of Android or was included in an update to the Google Play Store.
      To see if you have it, go to the Google Play app store and search for “Google Play services”. Look for a button that says “Install” or “Update”. If you see it, select it to install or update the app.
June 19, 2017