iOS Push Notifications (Troubleshooting)

I’m not receiving push (app) notifications (iPhone & iPad).

Push notifications require an active Internet (data) connection and a valid SIM card. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many corporate or school WiFi networks impose restrictions or proxy servers that can interfere with your device’s connection to the Internet.

Due to the way push notifications are implemented in iOS, your device will not display a push notification if the app is open. To ensure alerts appear, close (but don’t logout of) the app when you are not actively using it.

Most often, issues with receiving push notification can be resolved by checking your settings:

If you are not receiving push notifications on your iOS device, please first restart your device. If this does not resolve the issue, log out of the app and sign in again. To log out, go to the My Account > Settings screen in the app, then tap Log Out. Open the app to sign in again.

When a push notification is sent from the app, your iPhone will automatically display a notification to alert you. iOS apps can provide three types of notifications:

  • Sounds: An audible alert plays.
  • Alerts/Banners: An alert or banner appears on the screen.
  • Badges: An image or number appears on the application icon.

In iPhone Settings > Notifications, select Your School App. Here, you can set your preferences for Alert style (Banners, Pop-up alert, or None), Badges, and Sounds. If you want notifications to appear when your phone’s display is off, be sure to enable Show on Lock Screen.  Learn more about the notifications options available in iOS from the Apple support site.

The alert sound volume is controlled by your iPhone’s ringer volume, which can be set in iPhone Settings > Sounds. Here, you can also set your Vibrate preferences.
If your device meets these requirements and you are still not receiving push notifications, you may need to reinstall the app. To do this, first, uninstall the app from your iOS device and then reboot your device. Wait at least 30 minutes, then install the app again. After the app is installed, open the app and then sign in (not sign up) using your existing app account information.
June 19, 2017