I’m not receiving push (app) notifications (iPhone & iPad).
Push notifications require an active Internet (data) connection and a valid SIM card. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many corporate or school WiFi networks impose restrictions or proxy servers that can interfere with your device’s connection to the Internet.
Due to the way push notifications are implemented in iOS, your device will not display a push notification if the app is open. To ensure alerts appear, close (but don’t logout of) the app when you are not actively using it.
Most often, issues with receiving push notification can be resolved by checking your settings:
When a push notification is sent from the app, your iPhone will automatically display a notification to alert you. iOS apps can provide three types of notifications:
- Sounds: An audible alert plays.
- Alerts/Banners: An alert or banner appears on the screen.
- Badges: An image or number appears on the application icon.
In iPhone Settings > Notifications, select Your School App. Here, you can set your preferences for Alert style (Banners, Pop-up alert, or None), Badges, and Sounds. If you want notifications to appear when your phone’s display is off, be sure to enable Show on Lock Screen. Learn more about the notifications options available in iOS from the Apple support site.